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Proposal from
Keystone Lock & Security
Prepared for
Riverside Commons HOA
Clubhouse and Amenity Access Control Upgrade
Rekey all residential entry points and install upgraded deadbolts on three exterior clubhouse doors. Install card access readers on clubhouse main entry, pool gate, and fitness room. Program 147 resident keycards with tiered access (all residents: clubhouse and pool; board members only: fitness room and utility room). Existing master key system: 14-year-old Kwikset system, rekeyed to new master. All common area pins replaced. Access control hardware: Schlage NDE80 wireless locks at three locations. No low-voltage wiring required — communicates via Wi-Fi to property management platform. Resident cards programmed and tested before handoff.
Pre-work inspection conducted 3/14. Findings: — Main clubhouse entry: existing Grade 3 deadbolt, worn cylinder, keys cut with no key control (no restricted keyway). Recommend Grade 1 replacement with restricted keyway system. — Pool gate: padlock only, no audit trail capability. Recommend card access upgrade to track after-hours entry. — Fitness room: keyed entry shared with pool equipment storage. Separate access levels recommended. — Mailroom: existing deadbolt in acceptable condition, rekey only. No door frame damage observed. All doors accept standard ANSI/BHMA prep without modification.
Deadbolt replacements (3 exterior clubhouse doors): Schlage B60N Grade 1 deadbolt, satin nickel — $118/unit Restricted keyway cylinders (3 locks rekeyed to master) — included Access control (3 doors): Schlage NDE80 wireless lock with lever — $420/unit Mobile credential management: $22/month (property management platform, billed separately by vendor) Resident keycards (147 cards + 10% overage): $198 total Rekey materials: New pins, springs, and retainer clips for 14 cylinders — included in labor
Security assessment (pre-work): $125 (credited in full toward this proposal) Deadbolt replacement (3 doors): Hardware (3x Schlage B60N): $354 Installation labor (1.5 hrs): $195 Access control installation (3 Schlage NDE80): Hardware (3x NDE80 + levers): $1,260 Installation and programming labor (6 hrs): $780 Keycard programming (147 cards): $220 Rekey existing cylinders (14 cylinders at $22/cylinder): Labor and materials: $308 Assessment credit: -$125 Project total: $2,992 Not included: ongoing mobile credential platform subscription ($22/month, billed directly by Allegion to HOA account), low-voltage electrical work if required by local inspection. Payment: 50% deposit at scheduling, balance due on completion. Check or ACH preferred; 3% card processing fee applies to credit card payments.
Hardware warranty: Schlage residential hardware carries a lifetime mechanical warranty and a 3-year finish warranty. Commercial-grade NDE80 units carry a 3-year electronics warranty. Labor warranty: 1 year on all installation work. Cylinder rekeying guaranteed against pin failure for 90 days. Service response: emergency lockout response available 24/7 for HOA common areas at $165/call (nights and weekends). Scheduled service calls during business hours: $85 diagnostic fee, waived if repair proceeds same day.
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Create Your Free AccountEmergency lockout pricing needs to be on your proposal, not explained verbally after the fact. Clients who call at 11 PM already agreed to pay whatever it takes — but if the invoice is three times the daytime rate and nothing prepared them for that, you get a chargeback and a one-star review. State your after-hours rate explicitly: 'Emergency response (nights and weekends): $185 service call, plus parts.' One line. No surprises.
Rekeying and lock replacement are not the same job and clients don't know the difference. Rekeying takes 15 minutes and runs $18–$25 per cylinder. Replacing a lock is 30–45 minutes and the hardware alone costs $40–$180. A homeowner calling about 'changing the locks' might need either one, or both. The proposal is where you document which service is actually being provided — and why. Clients who feel educated by their contractor don't dispute invoices.
Security assessments aren't charity work. Charging $95–$150 for a walk-through of a home or small commercial space before quoting a full rekeying job accomplishes two things: it filters out callers who aren't serious, and it gives you a written record of the condition you found. For insurance-adjacent jobs — post-break-in rekeying, landlord tenant turnover — that written assessment is worth more than the service call fee.
Access control installs require a scope boundary in writing before you start. Card readers, electronic strikes, and door closers all touch other trades: electrician, door hardware installer, and sometimes the building's IT department. Spell out exactly what you're doing and what you're not. 'Scope includes Schlage NDE80 installation and programming at three doors. Does not include low-voltage wiring, network configuration, or software licensing.' If you don't define the boundary, the boundary becomes whatever the client thought it was.
Deadbolt upsells should show the grade difference, not just the price difference. A client looking at a $45 Grade 3 deadbolt versus a $110 ANSI Grade 1 doesn't know what they're comparing. Tell them: Grade 1 withstands 250,000 open/close cycles and passes a 10-hit strike test. Grade 3 does not. Most clients picking the cheap lock just didn't have a reason to pick the better one. Give them the reason.
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